Is there any reason on earth to get out of a warm, cozy bed in the morning, if one way or another, your bills will be paid, you'll have some dough left over, and the birds will still sing, outside your window?
We like to see human beings as incessantly creative, motivated by higher urges than seeking food, shelter, and the perpetuation of the species. Ever since we were given the psychology of Abraham Maslow and his humanistic cohorts, we've been smitten with the idea that people are inexorably rising up the rungs of being-ness to what he called, "self-actualization.”
It's certainly a rosy picture of human nature, but is it true?
Probably, not. To paraphrase Dostoevsky, you can put a man in clover, give him everything he wants, and it won't be good enough.
The obverse of this is also valid: You can deny man certain things, putting him behind the proverbial 8-ball, and then, only then, will he get off his derriere and do something.
Do we learn better from success or from failure?
Is adversity or acclaim a better teacher?
Sadly, it is the challenge, according to historian Arnold Toynbee, that makes man respond with ingenuity, with boundless energy, and with determination.
Oysters, you can get anywhere. But pearls can only be harvested after something irritating, a pesky piece of sand has upset the status quo, maki
So, be thankful when someone abrasive comes along. He's just helping to make you a precious, more valuable gem!
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, "The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.