So far we talk about basic structure of your store. Its time to move on towards some serious issues.

Customer Service

Customer service is a major part of business. You can provide customer service by using phone and email. Email is preferable is preferable solution in most cases. To setup a customer service center you may either use help desk software or simply use email. Help desk is a much more professional way to communicate with customers besides it makes communication lot easier.

Kayako eSuite (http://www.kyako.com) 29.95$/month

Kayako esuite is impressive help desk software. You can also integrate it with Oscommerce.

Desklance 9.95$/month

It's a good alternative of Kyako eSuite. I check out the demo and it's simply amazing.

Estimated Cost: 10$

A review of total cost

Its time to review the total cost to get an idea how much investment you need to start an online store. Here is cost analyzer

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Oscommerce Customization 350

Web Hosting 12

Domain Name 8

SSL Certificate 30

Credit Card Processing 100

Customer Service Center 10

Total 510$

The above figure of 510$ isn't final. If you are a good negotiator you can save plenty of money in Oscommerce customization besides usage of 2checkout.com may also save 50$.

Continued....