I've been lucky because I've probably seen the inside of more businesses as a consultant than most other people.
Some are beautifully and tastefully designed, such as the headquarters of a financial firm located on the 50th floor of a Houston skyscraper. The glass walled conference room was sparing in its amenities, but elegant, with of course, a stupendous view.
But most companies pay little attention to aesthetics, and I believe this is foolish. As Robert Schuller explained, in defense of building his beautiful Crystal Cathedral in Garden Grove, California, "Beauty is practical, because it's inspiring!”
I agree, and for this reason, I believe we need more art at work.
Some companies put a toe into the water in this area by adorning the walls with framed, inspirational posters that have slogans promoting teamwork, customer service, and the like. These sentiments are overlaid onto photos of waterfalls, relay races, and other scenes.
But I'm not sure we even need the slogans to get the payoff in inspiration.
For instance, when I turn on my PC I see a background that is a scan from an original piece of abstract art. It's brilliant colors are great, enabling the icons of folders and applications to stand out.
I get a surge of pleasure from seeing this art when I boot up.
Whenever I want a change of pace, I select a different piece of art.
Recently, I completed a consulting project at a job site that looked like a high security prison, inside. I recall thinking a few paintings or framed lithographs would take the chill off the alienating atmosphere, do
I don't think beauty is an option, a frill. I think human beings seek it and appreciate it, and it sends at least an unconscious message that says we can do more and be more.
Isn't that what we want people to be feeling when they're at work?
Dr. Gary S. Goodman, President of www.Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, "The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com