I have a list of articles that I intend to write, and I think it's on my roll-top desk but I'm feeling too lazy right now to retrieve it.
So, I'm wracking my brain, instead, trying to conjure up what I'm going to compose, next.
Stupid, don't you think?
Of course it is, but it's exactly what we do as salespeople when we haven't planned our prospecting work, thoroughly. We try to brainstorm who we're going to call on next, and this wastes an incredible amount of time and energy.
Who we're going to call should not be a sales decision; it's a marketing function, in the same way that pricing, packaging, and promotion are. These determinations have to be evaluated with care and precision, to be effective.
Once we sit down to sell, most of our hard or creative thinking should be over!
A wise client of mine once remarked, "Selling is so easy, it's hard!”
It's a memorable line, but I'd modify it, slightly. Selling SHOULD be easy; it should be as streamlined as possible, in fact, it should resemble an assembly line operation.
One of the raw materials, if you will, that goes into our manufactured product, is our calling list. We shouldn't have to stop the line to go and mine more raw materials—that's just stupid!
We make selling unnecessarily hard when we don't plan our work and make sure that we have enough quality people to co
You should never, ever let this happen to you, because if you do, you'll be losing a lot of money!
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, "The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.