When I was doing a nationwide training program for senior level Navy managers, I learned a time management secret for staying on time in seminars that has helped me ever since.
It is called block-charting your units for time.
Let's say you have two hours for your program and 4 units to cover. That looks simple: 30 minutes per unit, right? Not so.
You'll need a ten-minute break between those hours, so you're down to 110 minutes of training time.
You'll need five minutes to introduce each unit, and five minutes to summarize.
You need to provide for questions and answers. Leave 5 more minutes per topic.
And if you want to evaluate the sessions, collect the evaluations, and adjourn, and that will take another 10 minutes.
That means you'll have 10 minutes per topic to cover all of your basic information.
That, my friends, puts you in a horse race with the clock.
So, the way to stay on top of it is to block it by time:
9:00 Introduce Topic 1 9:05: Lecture Topic 1 9:15: Summarize Topic 1 9:20 Q & A 9:25 Introduce Topic 2 9:30 Lecture Topic 2 9:40 Summarize Topic 2 9:45 Q & A 9:50 Break
10:00 Introduce Topic 3 10:05 Lecture Topic 3 10:15 Summarize Topic 3 10:20 Q & A 10:25 Introduce Topic 4 10:30 Lecture Topic 4 10:40 Summarize Topic 4 10:45 Q & A 10:50 Evaluate Program 11:00 Adjourn
What happens if you get behind schedule?
Quickly, on the fly, you have to recalculate, cutting back here and there to apportion your remaining time so you hit the critical time markers, but reducing the break and evaluation times, as needed.
So, if you're running 10 minutes late in the first hour, the break gets cut
Likewise, if you have robust Q & A, beyond the five-minute allotment, you'll need to curtail introductory or summary times.
The key is to plan thoroughly, but tightly.
But note, there are two, non-negotiable times in training: your starting and finishing times.
Always, stick to them; it's one of the earmarks of a professional!
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, "The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.