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How Much Drama Do You Need In Your Job?

I know a lot of people who simply can't hold down conventional jobs.

Ok, many are artists of one sort or another; painters, actors, designers, writers, and speakers.

To them, a typical nine-to-five gig looks like a set from "Dawn of The Dead.” Actually, it's worse, because there's at least some excitement, some mystery, some juiciness in a setting where the undead feed on the living.

In a typical office, there are no "living,” according to my friends.

They need more from what they do. They need drama, for lack of a better word.

Drama can come in many forms.

For example, you can be a salesperson and have lots of drama. A realtor never knows when she'll get her next listing, or close her next sale, but when she does, she cashes in, big time!

That's dramatic.

A waiter can earn big and small tips and no tips at all. He can serve the rich and famous or the down and out. There's some excitement in that, and especially on those evenings when the chef is throwing knives around because his pet cat hasn't come home in four days.

I co-hosted a radio show the other day, for an hour. It was dramatic, because I was in the studio, and we had to handle calls, squeeze in news, weather, and traffic, and pay for it all by running commercials. Happily, all I had to be was an expert commentator.

But it was dramatic, especially when someone called in with a question I never expected.

I noticed that the rank and file at the studio, the account executives and clerical people were a tad spunkier than their counterparts at, say, financial companies.

Why is this? They're doing, essentially, the same work.

They're more alive because the atmosphere is electrical, excitin

g, and that rubs off on everybody.

I'm not here to sell you on a job in radio, but to ask you this question:

How much drama do YOU need to have in your job? If it's a lot, recognize this fact, and seek a situation that provides it.

If you're driven by this motivation, you won't be happy being off the beaten path or outside the limelight. And if you're stuck in the outback, well, you'll probably produce drama for yourself where none is appropriate, through destructive devices, such as gossip, office politics, and underperformance.

Psychologist Erich Fromm said, "If we can't be creative, we must be destructive.”

Make sure, if you're a dramatic type, that your job provides that essential creative opportunity!


Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.


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